Terms & Conditions — game77

The following capitalised terms have the meanings assigned to them in this clause throughout the entire Agreement.

To be eligible to open and maintain an account on game77, you must satisfy all of the following criteria at all times:

• You are at least 21 years of age and possess full legal capacity to enter into binding agreements.
• You are accessing the Platform for your own personal, non-commercial entertainment.
• You are not a resident of a jurisdiction in which online gambling is explicitly and unlawfully prohib ited by local law (you are responsible for ensuring compliance with your local regulations).
• You are not registering on behalf of another person, and you are not using someone else's identity, payment method, or credentials.
• You have not been previously excluded or banned from game77 or any affiliated platform for violation of terms, fraud, or other misconduct.
• You are not employed by game77, any game provider partner, or any company involved in the operation or regulation of this Platform.

game77 reserves the right to request proof of age and identity at any time. Failure to provide requested documentation within the stipulated timeframe will result in account suspension and withdrawal restrictions.

One Account Per Player: Each individual is permitted to hold exactly one active account on game77. Creating multiple accounts, whether using different email addresses, phone numbers, or names, is strictly prohibited and constitutes fraud. If multiple accounts are detected, game77 reserves the right to close all duplicate accounts, void all associated wagers, and forfeit all account balances.

Accurate Information: During registration you must provide truthful, accurate, and complete information. This includes your full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, and active mobile phone number. Providing false information is a material breach of this Agreement.

Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity conducted through your account is presumed to have been authorised by you. If you suspect unauthorised access to your account, you must notify game77 support immediately at [email protected].

Shared Devices and Households: If multiple individuals in a single household or using a shared internet connection wish to register accounts, prior written approval from game77 is required. Failure to obtain such approval may result in all related accounts being flagged as duplicates and closed.

Deposit Methods: game77 accepts deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR). The minimum single deposit is Rp 50,000. There is no maximum deposit limit, though transactions exceeding Rp 50,000,000 may trigger enhanced KYC verification.

Deposit Processing: Deposits are credited to your account instantly upon confirmation by the payment processor. game77 does not charge deposit fees. However, your bank or e-wallet provider may impose its own transaction charges, which are beyond game77's control.

Withdrawal Requirements: Withdrawals are processed to the same bank account or e-wallet from which the most recent deposit was made. You may not withdraw to a third-party account. The minimum withdrawal amount is Rp 100,000. There is no maximum withdrawal limit per transaction, though withdrawals exceeding Rp 100,000,000 may be paid in instalments for security purposes.

Withdrawal Processing Time: Standard withdrawal requests to Indonesian bank accounts (BCA, BRI, BNI, Mandiri) are processed within 5–15 minutes during business hours. E-wallet withdrawals (OVO, DANA, GoPay) typically complete in under 10 minutes. VIP-tier players receive priority processing under 3 minutes. Withdrawals requested outside business hours (00:00–07:00 WIB) may experience slight delays.

Wagering Playthrough Requirement: All deposited funds must be wagered at least once (1x playthrough) before withdrawal is permitted. This anti-money-laundering measure ensures the Platform is not used as a money transfer service. For example, a Rp 1,000,000 deposit requires at least Rp 1,000,000 in total wagers (across sports, casino, or slots) before those funds become withdrawable.

Chargeback Policy: Initiating a chargeback or payment dispute through your bank or e-wallet provider without first contacting game77 support is a material breach of this Agreement and may result in immediate account suspension and legal action to recover the disputed amount plus administrative costs.

Bonus Terms: All bonuses, promotions, and rewards offered by game77 are subject to specific wagering requirements, validity periods, and game contribution rates. These terms are published on the promotion page and must be read in full before claiming any bonus. By accepting a bonus, you agree to be bound by those specific terms.

Wagering Requirements: Bonus funds and any winnings generated from them are not withdrawable until the stated wagering requirement has been fully satisfied. Wagering requirements range from 15x to 30x the bonus amount depending on the promotion. For example, a Rp 500,000 bonus with a 20x requirement means you must place Rp 10,000,000 in qualifying wagers before bonus-derived winnings become withdrawable.

Game Contribution Rates: Not all games contribute equally toward satisfying wagering requirements. Slots and scratch cards typically contribute 100%. Live casino table games (baccarat, roulette, blackjack) usually contribute 10–20%. Sports betting contributions vary by odds and market type. Full contribution tables are published with each promotion.

Restricted Play Patterns: The following wagering strategies are prohibited when playing with bonus funds and will result in bonus forfeiture and potential account closure:

• Placing equal or near-equal bets on opposite outcomes (e.g., betting on both red and black in roulette, or backing both teams in a football match).
• Low-risk betting strategies designed to clear wagering requirements with minimal variance (e.g., betting on 24 out of 25 numbers on roulette).
• Delaying game rounds or features to a later session after wagering requirements have been met (e.g., accumulating free spins in a slot game while a bonus is active, then triggering them after the bonus clears).

Bonus Expiry: Unless otherwise stated, all bonuses expire 30 days after being credited to your account. Any unused bonus funds and associated winnings that have not met wagering requirements by the expiry date will be forfeited automatically.

Bonus Abuse: game77 reserves the right to void bonuses, confiscate winnings, and close accounts if bonus abuse is detected. Examples include creating multiple accounts to claim the same offer repeatedly, colluding with other players to manipulate wagering, or exploiting technical errors in bonus mechanics.

Sports Betting: All sports bets are subject to the specific market rules published on the game77 sportsbook. In the event of a postponed match, bets remain valid if the match is played within 48 hours of the original scheduled time. If a match is abandoned or cancelled outright, all bets are void and stakes refunded, except for markets already decided (e.g., first goal scorer if a goal was scored before abandonment).

Casino & Slots: All casino games and slots use certified Random Number Generators (RNG) that have been independently tested and verified for fairness. RTP (Return to Player) percentages are disclosed in each game's information panel. Malfunction voids all pays and plays — if a technical error results in incorrect game behaviour, all affected bets and payouts are void.

Live Dealer: Live dealer games are streamed in real time from licensed studios. Once a betting window closes, no further bets are accepted. Decisions made by the live dealer are final. If a technical disconnection occurs during a live game, standard operator procedures apply: your bet stands and the result is determined by the completed hand or spin.

Minimum and Maximum Bets: Each game and market displays its own minimum and maximum bet limits. game77 reserves the right to adjust these limits for individual players based on account activity, VIP tier, or risk management considerations. You will be notified of any personalised limit changes via email or account notification.

The following activities are strictly forbidden on game77. Violation of any clause in this section may result in immediate account suspension, forfeiture of balances, and potential legal action:

• Fraud and Identity Theft: Using stolen payment methods, false identification documents, or another person's credentials to register or transact.
• Collusion and Syndicate Play: Coordinating with other players to manipulate outcomes, share information, or gain unfair advantage, particularly in poker or sports betting markets.
• Chip Dumping: Deliberately losing to another player in multiplayer games to transfer funds between accounts.
• Bot Usage and Automation: Using software, scripts, or bots to place bets, play games, or interact with the Platform in an automated manner.
• Exploiting Technical Errors: Knowingly taking advantage of software bugs, pricing errors, or incorrect odds to gain unfair profit.
• Money Laundering: Using game77 to obscure the origins of illegally obtained funds, process funds on behalf of third parties, or conduct transactions unrelated to genuine gaming activity.
• Harassment and Abuse: Verbally abusing customer support staff, other players, or live dealers through chat functions, email, or any other communication channel.
• Chargebacks and Payment Fraud: Disputing legitimate transactions through your bank or payment provider after receiving gaming services.

game77 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. These measures are designed to protect players, prevent financial crime, and ensure compliance with international gaming standards.

Mandatory KYC Verification: Before your first withdrawal is processed, you must upload the following documents via the secure KYC portal in your account dashboard:

• A clear, legible colour copy or photo of a government-issued photo ID (KTP, passport, or driver's licence). All four corners must be visible and the document must be valid (not expired).
• Proof of residential address dated within the last 90 days (utility bill, bank statement, mobile phone bill, or government correspondence showing your full name and address).
• For large deposits or withdrawals (above Rp 50,000,000), additional documentation such as proof of funds or source of wealth may be required.

Enhanced Due Diligence: game77 reserves the right to request additional documentation or conduct enhanced due diligence checks if unusual activity is detected on your account. This may include requesting bank statements, employer verification, tax documentation, or a video verification call. Failure to comply with such requests within the stipulated timeframe will result in account restrictions.

Politically Exposed Persons (PEP): If you are or have been a Politically Exposed Person (a government official, senior public figure, or close associate thereof), you must declare this status during registration. Additional verification procedures apply to PEP accounts.

All content, software, graphics, logos, trademarks, text, data, and other materials displayed on the game77 Platform are the exclusive property of game77 or its licensors and are protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal entertainment only. You may not:

• Copy, reproduce, distribute, or publicly display any content from game77 without prior written permission.
• Reverse engineer, decompile, or disassemble any software or game mechanics used on the Platform.
• Use the game77 name, logo, or branding in any commercial context without authorisation.
• Frame or mirror any portion of the Platform on another website or in any application.

Service Availability: game77 strives to maintain uninterrupted service but does not guarantee that the Platform will be available at all times. Scheduled maintenance, technical issues, server downtime, or circumstances beyond our control (force majeure events) may result in temporary unavailability. game77 is not liable for any losses arising from service interruptions.

Third-Party Games: Games provided by third-party studios (Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, etc.) are governed by those providers' terms and conditions. game77 acts as a platform host and is not responsible for game malfunctions, errors, or disputes arising from third-party software. All complaints regarding game fairness should be directed to the relevant provider.

Exclusion of Consequential Damages: To the maximum extent permitted by law, game77 shall not be liable for any indirect, incidental, consequential, or punitive damages including but not limited to loss of profits, loss of data, loss of goodwill, or emotional distress arising from your use of the Platform.

Maximum Liability Cap: In no event shall game77's total aggregate liability to you for all claims arising from or related to your use of the Platform exceed the total amount you deposited into your account in the twelve months preceding the claim.

game77 is committed to protecting your personal data in accordance with applicable data protection laws and regulations. Full details of how we collect, use, store, and protect your information are set out in our Privacy Policy, which is incorporated into this Agreement by reference.

By using game77, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, or request deletion of your personal data by contacting [email protected].

game77 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the Platform. The current version and effective date are displayed at the top of this page.

It is your responsibility to review these Terms regularly. Continued use of the Platform following any amendment constitutes your acceptance of the revised terms. If you do not agree with any change, you must cease using game77 and close your account.

Material changes that significantly affect player rights (such as changes to withdrawal policies, bonus terms, or liability clauses) will be communicated via email or account notification.

This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which game77 holds its primary international gaming licence, without regard to conflict of law principles.

Dispute Resolution: If a dispute arises between you and game77 that cannot be resolved through customer support, the matter shall be referred to binding arbitration in accordance with the arbitration rules of the jurisdiction governing this Agreement. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against game77. All disputes must be brought on an individual basis.

If you have questions, concerns, or require clarification regarding any clause in these Terms & Conditions, please contact our legal and compliance team:

For general customer support inquiries unrelated to legal matters, please use the live chat function on the Platform, which is available 24/7 with Indonesian-speaking agents.